FAQs


What is your return policy?

If you are not satisfied with the Mountain Stream Elite cold wraps please return them to us and we will give you a full refund.  This return policy applies where the returned product is undamaged and sent back to us within 45 days of receipt. We do not accept returns of custom orders. 

Are your products sold under warranty?

Yes, we will replace any defective product within one year from the date of purchase.  

Can I walk around when I wear the Mountain Stream Elite cold wraps?

They are not intended to be worn when walking around.  They are really intended to be worn when you are sitting down on your couch/recliner with your legs up on an ottoman/leg rest. In the case of full leg wraps, if you need to be temporarily mobile you could undo the knee strap and walk around but your movement will be restricted.  

How long will the Mountain Stream Elite cold wraps last?

We have been using the Mountain Stream Elite cold wraps regularly over the past four years and they still look and function like new. We are confident of the product’s durability based on our experience and knowledge of the materials and manufacturing process.

What materials are the Mountain Stream Elite cold wraps made from?

The outer shell is made from a durable vinyl coated canvas and the inner freezing material is made from heavy plastic sheeting and water. 

Where are the Mountain Stream Elite cold wraps made?

They are made in Canada.  Most of the materials are from Canada as well.

Do I put the Mountain Stream Elite cold wraps in my fridge or freezer?

Most of the Mountain Stream Elite customers that we are aware of prefer to store the product in their freezer, but of course it ultimately depends on your preference. 

How compact do the Mountain Stream Elite cold wraps become for storing in a fridge or freezer?

It is surprisingly compact once folded.  A folded pair of the full leg wraps stacked together measures 11” x 10.5” x 3.75”.  A folded pair of the calf & shin wraps stacked together measures 11” x 10.5” x 2.75”.

Can I get a custom-sized pair of the Mountain Stream Elite cold wraps if my leg measurements do not fit within the dimensions shown on the Sizing page?

Yes, you can get a custom pair of the cold wraps. If your measurements fall outside the range of the regular and large sizes, we will make a custom pair for you.  Please contact us by email and provide your height and the measurements for the circumference of your ankle, calf, knee, lower thigh and upper thigh. Please note that our shipping timeframes below do not apply to custom orders.Typically the timeframe from our receipt of payment to getting the product in the mail is 25-30 days.

The Mountain Stream Elite cold wraps are sold as a pair, what if I only need one?

Please send us an e-mail if you only need one cold wrap and we will reply with ordering details. 

Are the Mountain Stream Elite cold wraps only for elite athletes?

No. Ice baths have generally been a recovery technique used by elite athletes, however other less competitive athletes would definitely benefit from using them as well.  The Mountain Stream Elite cold wraps are designed to deliver the benefits of cold therapy to an athlete’s legs without exposing the athlete to the unnecessary discomforts of an ice bath.  Since we changed the discomfort to benefit ratio associated with cold therapy treatment, we hope that the wider athletic community will be more apt to reap the benefits of this recovery technique.    

Are the Mountain Stream Elite cold wraps only for runners and cyclists?

No. Our customers includes athletes who play tennis, hockey, basketball and soccer. Basically, if your legs feel beat up after a workout, whatever form it may take, you will benefit from using our product.

How do I clean the Mountain Stream Elite cold wraps?

Wipe them with a damp cloth or paper towel after use.  They are not machine washable.

Where else can I purchase the Mountain Stream Elite cold wraps?

Our products are sold exclusively through this website.

When can I expect to receive the Mountain Stream Elite cold wraps?

We ship our products with Canada Post and use the lowest cost shipping available for parcels. You can expect to receive our product within these timeframes depending on destination:

Canada: 2-9 business days

USA: 4-7 business days

Africa, Europe and South America: 4-8 weeks

Asia Pacific and Australia: 8-12 weeks

Should I consult my physician prior to using the Mountain Stream Elite cold wraps?

Yes, please consult with your physician prior to using the Mountain Stream Elite cold, particularly if you have any existing health problems.